Terms and conditions of use

STORE REGULATIONS

§ 1. General provisions 1. Online store operating at www.ibebe.eu run by Arkadiusz Łęgowik "Forbaby", ul. Prusa 10, 42-242 Rędziny, Poland, NIP: 9491864972, e-mail address: office@ibebe.eu 2. The store conducts retail sale of prams, car seats and children's accessories via the Internet in the territory of the Republic of Poland. 3. The store operates on the principles specified in the Regulations. 4. The Customer is obliged to familiarize themselves with the content of these Regulations before starting to use the Store. 5. Starting to use the Store is tantamount to acceptance of the Regulations by the Customer.

§ 2. Definitions Individual terms mean: Electronic address - designation of an IT system enabling communication via electronic means of communication, in particular electronic mail; Customer - a person who has concluded or intends to conclude a sales agreement under the terms specified in these Regulations; Consumer - a natural person who performs a legal act with the Seller not directly related to their business or professional activity; Account - an individually assigned set of resources in the IT system of the Store to which the Customer has individual access by providing a name and password; Entrepreneur Consumer - an entrepreneur within the meaning of art. 4 of the Act of 6 March 2018 - the law of entrepreneurs (consolidated text: Journal of Laws of 2021, item 162), who purchases goods or services unrelated to the profile of their business or professional activity; Regulations - these Regulations; Seller - the entity specified in §1 sec. 1 of the Regulations; Store - an online store specified in §1 sec. 1 of the Regulations; Teleinformatic system – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of telecommunications network within the meaning of the Act of 16 July 2004 – Telecommunications Law (Journal of Laws of 2016, item 1489, as amended).

§ 3. Technical requirements 1. To cooperate with the Seller's IT system, the Customer must have a device connected to the Internet with any Internet browser installed that supports the UFT-8 code page (and possibly style sheets, thanks to which the online store portal will look clear), as well as a keyboard or other device enabling the correct completion of electronic forms. 2. To make purchases in the Store, the Customer must have an active e-mail account (e-mail box). 3. In order to purchase goods, the Customer is not obliged to create an account on the Store's website.

§ 4. Price and fees 1. The prices of all Goods visible on the Store's website are gross prices (including VAT) and are expressed in Polish zlotys. 2. The prices displayed on the Store's website as well as the descriptions of Goods constitute only commercial information and not an offer within the meaning of the Civil Code. At the moment of confirmation of the acceptance of the order for execution by the Seller, the prices become binding. 3. The price given for each Good is valid until stocks are exhausted. 4. The price does not include transport costs. At the moment of confirmation of placing an order, the cost of transport is given. 5. The Store accepts payments in the following forms: a) by bank transfer via the payment service - przelewy24 -PayPro SA, ul. Pastelowa 8, 60-198 Poznań; b) by regular bank transfer to the account PL82105011421000009079946407, in the title of payment the order number should be provided; c) cash on delivery; d) in person at the Store. 6. Orders not confirmed or unpaid by the Customer, except for cash on delivery, will be canceled if 3 days have passed since the Buyer placed the order. The date of payment is the date on which the Seller's bank account is credited. 7. In the event of partial payment of the price for the Goods, the order is canceled in its entirety. 8. In the case of a Consumer, the Store issues a receipt as proof of sale, in the case of entrepreneurs or an Entrepreneur Consumer, the Store issues an invoice as proof of sale. At the request of the Consumer, the Store may issue a VAT invoice. In the case of issuing an invoice, the Customer is obliged to inform the Seller about it before making the payment.

§ 5. Orders 1. The condition for placing an order in the Store is that the Customer reads the Regulations and accepts their content. 2. The Store accepts orders seven days a week, 24 hours a day. 3. The content of the Store's website does not constitute an offer within the meaning of the law, but only an invitation to conclude an agreement referred to in art. 71 of the Civil Code. Placing an order by the Customer is not tantamount to concluding a sales agreement. 4. Orders in the Store can be placed by filling in the appropriate forms on the Store's websites. 5. When placing an order, the Customer is obliged to provide correct personal data, in particular first and last name, exact address of residence, e-mail address, mobile phone number. 6. After an electronic message about receiving the order, acceptance of the order for execution will be confirmed by the Seller by phone or e-mail. At the moment of confirmation of acceptance of the order for execution by the Seller, the agreement is considered concluded. 7. The Seller will confirm to the Customer the conclusion of the distance contract on a durable medium immediately, no later than at the time of delivery of the item. 8. The information contained in the order confirmation constitutes an integral part of the contract concluded at a distance or outside the company's premises. 9. The Seller will begin processing the order immediately after the conclusion of the contract and receipt of funds to the Seller's account. The Store undertakes to process the Order no later than 14 days from sending the confirmation of order processing. In the event that the order cannot be fully processed within the above period, the Customer has the right to withdraw from the contract or to process the remaining part of the order.

§ 6. Delivery of Goods 1. The Customer is entitled to the following forms of delivery of the ordered goods: a) via a courier company; b) personal collection. 2. In the case of a shipment via a courier company, the Customer is obliged to verify at the time of receipt whether the packaging has not been damaged during transport and whether the Goods are not damaged. In the event that the packaging or Goods are damaged, the Customer is obliged not to accept the shipment and to draw up a damage report in accordance with the regulations of the given courier company and to contact the Seller immediately. 3. In the case of personal collection, the Customer is obliged to verify at the time of receipt whether the packaging has not been damaged and whether the Goods are not damaged. In the event that the packaging or Goods are damaged, the Customer is obliged not to accept the Goods and to file a complaint with the Seller.

§ 6. Right to withdraw from the contract 1. A Buyer who is a Consumer or an Entrepreneur A consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods to him without giving a reason. 2. The right to withdraw from the contract does not apply to the consumer in the cases indicated in art. 38 of the Consumer Rights Act. The right to withdraw from a contract concluded off-premises or at a distance does not apply to the consumer in relation to contracts: a) provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the provision that after the entrepreneur has fulfilled the service, he will lose the right to withdraw from the contract; b) in which the price or remuneration depends on fluctuations in the financial market over which the entrepreneur has no control and which may occur before the expiry of the period for withdrawal from the contract; c) where the subject of the service is a non-prefabricated item, manufactured according to the consumer's specifications or intended to meet their individual needs; d) where the subject of the service is an item that spoils quickly or has a short shelf life; e) where the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery; f) where the subject of the service is items that, due to their nature, are inseparably connected with other items after delivery; g) where the subject of the service is alcoholic beverages, the price of which was agreed upon at the conclusion of the sales agreement, and which can only be delivered after 30 days and whose value depends on market fluctuations over which the entrepreneur has no control; h) where the consumer has expressly requested that the entrepreneur come to them for urgent repairs or maintenance; if the entrepreneur additionally provides services other than those requested by the consumer, or supplies items other than spare parts necessary for repair or maintenance, the consumer has the right to withdraw from the contract in relation to additional services or items; i) in which the subject of the provision are audio or visual recordings or computer programs delivered in a sealed package, if the package was opened after delivery; j) delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement; k) concluded by way of a public auction; l) provision of accommodation services, other than for residential purposes, transport of goods, car rental, catering, services related to leisure, entertainment, sports or cultural events, if the contract specifies the day or period of service provision; m) delivery of digital content that is not recorded on a tangible medium, if the provision of the service began with the consumer's express consent before the expiry of the period for withdrawal from the contract and after the entrepreneur informed him of the loss of the right to withdraw from the contract. 3. The declaration of withdrawal from the contract may be submitted in the form of a registered letter sent to the Store's address or to the Store's email address. The Store will immediately send a confirmation of receipt of the declaration of withdrawal from the contract. 4. The returned Goods may not bear traces of use other than those necessary to determine the nature, features and functionality of the Goods. The Customer is obliged to attach proof of sale, i.e. the original or copy of the receipt or VAT invoice or other reliable proof of purchase. In the event of returning damaged Goods or showing traces of use, the Seller has the right to refund only part of the price for the Goods. 5. The Consumer or Entrepreneur The Consumer is obliged to return the goods to the Seller at their own expense immediately, but no later than 14 days from the date on which they withdrew from the contract (to meet the deadline, it is sufficient to return the goods before its expiry). In the event of failure to return the Goods, the Seller is entitled to withhold the refund of payments made by the Customer until the day of receiving the Goods. 6. The Seller, no later than within 14 days of receiving the declaration of withdrawal from the contract and receiving the Goods or confirmation from the Buyer of sending the returned Goods to the Seller, is obliged to return to the Customer the payments made by him, including the costs of shipping the Goods to the Customer, provided that the Seller returns the cheapest cost of delivering the Goods offered in the Store. The Store returns the payment using the same method of payment that the Customer used, unless the Customer has expressly agreed to another method of return that does not involve any costs for him.7. Shipments with returned Goods sent cash on delivery or at the Seller's expense will not be accepted. 8. By concluding the agreement, the Customer confirms that he/she has been informed of the right to withdraw from the concluded sales agreement within 14 days from the date of delivery of the goods to him/her, and in the case of purchase of Goods made individually for the Customer, the Customer has no right to withdraw from the agreement. 9. The form together with further instructions for withdrawal constitutes Annex No. 1 and 2 to the Regulations.

§ 7. Complaint 1. The Seller is liable to the Customer under the warranty if the Goods are defective, i.e. there is a physical defect or a legal defect. 2. A physical defect consists in the non-conformity of the Goods with the contract. In particular, the Goods are non-conforming with the contract if: a) they do not have the properties that they should have due to the purpose specified in the contract or resulting from the circumstances or intended use; b) they do not have the properties that the Store assured the Customer about, including by presenting a sample or model; c) they are not suitable for the purpose that the Customer informed the Store about when concluding the contract, and the Store did not raise any objection to such intended use; d) they were issued to the Customer in an incomplete state; 3. In the event of purchase of the Goods by a Consumer or a Consumer Entrepreneur, where a physical defect of the Goods was found before the expiry of one year from the date of issue of the Goods, it is presumed that the defect or its cause existed at the time of transfer of the risk to the Consumer or the Consumer Entrepreneur. 4. In the event of a defect in the Goods, the Customer is entitled to: a) demand a reduction in the price, unless the Seller immediately and without excessive inconvenience for the Customer replaces the defective item with a defect-free one or removes the defect. The reduced price should remain in such proportion to the price resulting from the contract, in which the value of the Goods with the defect remains to the value of the goods without the defect. b) withdraw from the contract in the event that the defect is of a material nature, unless the Seller immediately and without excessive inconvenience for the Customer replaces the defective item with a defect-free one or removes the defect; c) exchange of the Goods free from defects, unless the exchange of the Goods is impossible or would require excessive costs compared to the method proposed by the Store; d) removal of the defect, unless bringing the Goods into compliance with the contract is impossible or would require excessive costs compared to the method proposed by the Store. 5. The Store is liable under the warranty if the physical defect is found within two years of its issue. In the case of exchanging the Goods for a new one, this period starts from the beginning. 6. The complaint may be filed in any form. The Customer may file a complaint to the e-mail address of the Store specified in §1 section 1 of the Regulations or by sending a statement to the postal address of the Store. In the statement, the Customer should describe the defect and specify his/her request provided for under the warranty. 7. The Customer should submit a request resulting from the warranty to the Store no later than within one year of noticing the defect. 8. Within 14 days from the date of filing the complaint, the Store will consider its validity. In the event of failure to consider the complaint within 14 days, it is considered that the complaint is justified. If a Customer who is a Consumer or an Entrepreneur Consumer has requested the exchange of the item or removal of the defect or has made a declaration of a price reduction, specifying the amount by which the price is to be reduced, and the Store has not responded to this request within 14 days, it is considered that the request has been deemed justified. 9. After the complaint has been accepted, the Customer should deliver the defective item at the Store's expense to the place indicated by the Store. If, due to the type of the Goods or the way they are installed, the delivery of the Goods is excessively difficult, the Consumer is obliged to make the Goods available at the place where they are located. 10. The costs of replacing or repairing the Goods are borne by the Store.

§ 8. Personal data Detailed information on personal data can be found in the Privacy Policy. § 9. Copyright 1. The content posted on the Store's website is the property of the Store or third parties from whom the Store has received permission to use it. 2. All content posted on the Store's website is protected by copyright and may not be used or changed without the owner's consent. 3. The Store's logo is legally protected. 4. In the event of a breach of copyright by the Customer, the Store will pursue claims in civil and/or criminal proceedings. § 10. Cookies and other technical issues 1. The Store uses so-called Cookies on the principles specified in the Privacy Policy. 2. Cookies are intended to provide statistical data for the Store on the Customer's activity based on recently viewed products, information about the session, in order to select an offer tailored to the Customer's needs and interests. 3. In the event that hyperlinks appear while the Customer is using the Store website, the Store is not responsible for their content and non-compliance with applicable law. 4. Using the Store and downloading files is the Customer's responsibility.

§ 11. Other provisions 1. These Regulations constitute an inseparable part of the sales agreement. 2. The Parties shall be governed by Polish law. 3. The Parties undertake to resolve all disputes amicably in the first instance. In the event of failure to resolve the dispute amicably or unjustified delay by one of the parties in reaching an amicable resolution, the party may pursue claims in court. In the case of Consumers, the Consumer may pursue their claims before consumer advocates. Detailed information is available at the offices or on the websites of district (municipal) consumer advocates and on the website of the Office of Competition and Consumer Protection www.uokik.gov.pl 4. The Regulations may be subject to change. The version of the Regulations in force on the date of placing the order by the Customer shall apply to agreements concluded before the amendment of the Regulations. 5. The Regulations shall enter into force upon their publication on the Store's website.

Attachments:

1. Information on withdrawal from the agreement.

2. Withdrawal form from the agreement.